Back to Contents Page

Installing Management Station Software

Dell OpenManage™ Version 5.1 Installation and Security User's Guide

  Overview

  Installation Requirements

  Installing, Upgrading, and Uninstalling Management Station Software on Systems Running Supported Windows Operating Systems

  Installing, Upgrading, and Uninstalling Management Station Software on Systems Running Supported Red Hat Enterprise Linux and SUSE Linux Enterprise Server Operating Systems



Overview

The Dell™ Systems Management Consoles CD provides a setup program to install, upgrade, and uninstall Dell OpenManage™ Management Station software on your system.

Using the setup program on the Dell Systems Management Consoles CD, you can install and upgrade Management Station software on systems running Microsoft® Windows® operating systems. You can uninstall Dell OpenManage Management Station software with the Dell Systems Management Consoles CD or through the operating system on systems running supported Windows operating systems.

The Management Station applications include Dell OpenManage IT Assistant, DRAC Tools, the BMC Utilities, and the Microsoft Active Directory® Snap-in Utility.

Some Management Station applications also run on Red Hat® Enterprise Linux and SUSE® Linux Enterprise Server operating systems. See "Installing, Upgrading, and Uninstalling Management Station Software on Systems Running Supported Red Hat Enterprise Linux and SUSE Linux Enterprise Server Operating Systems" for more specific information.

NOTE: See the Dell OpenManage IT Assistant User's Guide for additional setup and configuration information.

Installation Requirements

These are general requirements for management stations. Operating system-specific installation prerequisites are listed below as part of the installation procedures for the respective applications.

Supported Operating Systems

The Management Station software runs, at a minimum, on each of the following operating systems:

NOTE: The Dell OpenManage 5.1 installer offers Multilingual User Interface support on Windows Storage Server 2003 R2, Microsoft Windows Storage Server 2003 R2, Express x64 Edition with Unified Storage, and Microsoft Windows Storage Server 2003 R2, Workgroup x64 Edition with Unified Storage. The Multilingual User Interface Pack is a set of language specific resource files that can be added to the English version of a supported Windows operating system. However, the Dell OpenManage 5.1 installer supports only five languages: German, Spanish, French, Simplified Chinese, and Japanese

For more application-specific operating systems requirements, see the documentation for that application.

System Requirements

On Windows systems, the setup program (setup.exe) will start the Prerequisite Checker on the CD to automatically analyze your system to determine if the system requirements have been met. (See "Prerequisite Checker.")

Management Station Requirements

Microsoft Software Installer (MSI) version 3.1 or later is required on your system. Dell OpenManage software detects the MSI version on your system. If the version is lower than 3.1, the Prerequisite Checker prompts you to upgrade to MSI version 3.1.

IT Assistant Database Requirements

A fresh installation of IT Assistant 8.0 prompts you to install Microsoft SQL Server™ 2005 Express Edition in the absence of a supported database on your system. SQL Server 2005 Express Edition can be installed using your Systems Management Consoles CD before installing the management station software. However, IT Assistant works with Microsoft SQL Server 2000 Desktop Engine (MSDE 2000), if it is already installed on your system. If you are upgrading from IT Assistant 7.x to 8.0, you can use the existing MSDE 2000.

Enabling CIM Discovery and Security in IT Assistant

Some applications, such as IT Assistant, can use the Common Information Model (CIM) protocol. If you use the CIM protocol, ensure that it is installed and enabled. For detailed information on configuring CIM for IT Assistant, see the Dell OpenManage IT Assistant User's Guide.

Installing SNMP

The SNMP service must be installed and running on the IT Assistant system. SNMP (or CIM) must also be installed on the systems that you want to discover and manage. If you attempt to install the IT Assistant on a system without SNMP, the installation program stops and prompts you to install SNMP. In addition, if you stop the SNMP service, the IT Assistant services also stop.

For information about installing SNMP on the IT Assistant management station, see the Dell OpenManage IT Assistant User's Guide.


Installing, Upgrading, and Uninstalling Management Station Software on Systems Running Supported Windows Operating Systems

This section explains how to install, upgrade, and uninstall Management Station software on a system that is running a supported Windows operating system. If the prerequisites are met on a system, the default features that get installed are IT Assistant, BMC Utilities, and Remote Access Controller Console.

NOTE: Dell OpenManage Array Manager Console is not available under Windows if no previous Management Station software (with Array Manager Console installed) is detected. It is only available for upgrade. Support for Array Manager Console will be discontinued in a future release.

Prerequisite Checker

The setup program (setup.exe) will start the Prerequisite Checker program. The setup program is located in the windows directory on the Dell Systems Management Consoles CD. The Prerequisite Checker program examines the prerequisite requirement for software features without launching the actual installation. The Prerequisite Checker program displays a status window that provides information about your system's hardware and software that might affect the installation and operation of software features.

The Prerequisite Checker displays three types of messages: informational, warning, and error messages.

You can run the prerequisite check silently from the \windows\PreReqChecker directory, by executing RunPreReqChecks.exe /s. For further details on running the Prerequisite Checker silently, see the section titled "Prerequisite Checker."

Installing and Upgrading Management Station Software

This section explains how to install and upgrade Management Station software. The installation options are as follows:

Typical and Custom Installations

The Dell Systems Management Consoles CD features a Typical Setup option and a Custom Setup option for installing IT Assistant and other Management Station software.

When you insert the Dell Systems Management Consoles CD in your system's CD drive, the setup program runs the Prerequisite Checker to provide information about your system's hardware and software that might affect installation and operation of the features.

You can install all of the Management Station software products that are currently installed on your system by doing the following:

  1. Launch the Management Station installation.

  2. Click Install, Modify, Repair or Remove Management Station and click Next.

  3. Select the Typical Setup option.

If the prerequisites are met, IT Assistant and the DRAC Tools and BMC Utilities are installed by default, while the Active Directory Snap-in Utility is not selected by default and can be installed using the Custom Setup option. (For more information about how to perform a Typical Setup, see the Software Quick Installation Guide, which you can access by clicking Info on the task bar within the setup program.)

NOTE: During a Typical installation, individual Management Station services will not be installed on managed systems that do not meet the specific hardware and software requirements for that service. For example, the Dell OpenManage Server Administrator Remote Access Service software module will not be installed during a Typical installation unless the managed system has an installed remote access controller. A user, however, can go to Custom Setup and select the Remote Access Service software module for installation.

When you select the Custom Setup option, you can deselect one or more software features that the setup program has identified as appropriate for the installed options on the system. During a Typical Setup, you cannot add to the list of features to install because all of the features that are appropriate for the hardware configuration are pre-selected.

The sections that follow illustrate the Custom Setup option using an install and upgrade of IT Assistant as an example. You can install other Management Station software using the Custom Setup option.

Custom Installation

The custom installation path enables you to choose specific software features to install.

NOTE: Management Station and managed system services can be installed in the same or in different directories. You can select the directory for installation.

Installing Management Station

  1. Log on with Administrator privileges to the system where you want to install the Management Station software features.

  2. Close any open application programs.

  3. Insert the Dell Systems Management Consoles CD into your system's CD drive.

If the installer does not automatically start, navigate to the windows folder on the CD and double-click the setup.exe file.

The Dell OpenManage Management Station Prerequisite Status screen opens and runs the prerequisite checks for the Management Station. Prerequisite Status displays any relevant informational, warning, or error messages. Review the messages and, if necessary, resolve any warning and error messages before proceeding with the installation.

  1. Click the Install, Modify, Repair or Remove Management Station option.

The Welcome to the Install Wizard for Dell OpenManage Management Station screen opens.

  1. Click Next.

The Dell Software License Agreement appears.

  1. Click Accept if you agree.

The Setup Type dialog box opens.

  1. Select Custom and click Next.

The Custom Setup dialog box opens.

To select a specific Management Station software application, click the drop-down arrow beside the listed feature and select to either install or not to install the application.

A selected feature has a hard drive icon next to it. A deselected feature has a red X next to it. By default, if the Prerequisite Checker finds software features with no supporting hardware, the Checker deselects them.

To accept the default directory path to install Management Station software, click Next. Otherwise, click Change and navigate to the directory where you want to install your Management Station software, and then click Next.

Make sure that Dell OpenManage IT Assistant is selected.

  1. Click Next to accept the selected software features for installation.

The IT Assistant Custom Settings dialog box opens.

NOTE: IT Assistant requires a default instance of a database to be installed on the system. IT Assistant cannot use a named instance of database.
NOTE: Microsoft SQL Server 2005 Express requires Microsoft Data Access components 2.8 (MDAC 2.8) and .NET 2.0 Runtime to be installed. The prerequisite checker utility will prompt you to install MDAC 2.8, If MDAC 2.8 is not installed on your system.
  1. Modify the Custom Settings for IT Assistant fields as necessary.

  2. Click Next to accept the custom settings for IT Assistant.

The Ready to Install the Program dialog box opens.

NOTE: You can cancel the installation process by clicking Cancel. The installation rolls back the changes that you made. If you click Cancel at a later point in the installation process, the installation may not roll back properly, leaving the system with an incomplete installation. See "System Recovery on Failed Installation" for more information.
  1. Click Install to install the selected software features.

The Installing Dell OpenManage Management Station screen opens.

When the selected features are installed, the Install Wizard Completed dialog box opens.

  1. Click Finish to leave the Management Station installation.

Upgrade

The Dell Systems Management Consoles CD features an Upgrade option for upgrading IT Assistant and other Management Station software.

When you insert the Dell Systems Management Consoles CD into your system's CD drive, the prerequisite checker program checks your system.

To upgrade all of the Management Station software products that are currently installed on your system, click Install, Modify, Repair or Remove Management Station and select Next.

All features appropriate for your system are pre-selected during an upgrade.

The following procedures describe how to upgrade IT Assistant and other management station software.

NOTE: There is no Windows Installer Patch (.MSP) support for the latest version of the Management Station software as it is a major upgrade. You can use MSP files to upgrade only in minor upgrades.

Custom Upgrade

  1. Insert the Dell Systems Management Consoles CD into your system's CD drive.

If the installer does not automatically start, navigate to the windows folder on the CD and double-click the setup.exe file.

The Dell OpenManage Management Station Prerequisite Status screen opens and runs the prerequisite checks for the Management Station. Prerequisite Status displays any relevant informational, warning, or error messages. Review the messages and, if necessary, resolve any problems before proceeding with the installation.

  1. Click the Install, Modify, Repair or Remove Management Station option.

The Welcome to the Install Wizard for Dell OpenManage Management Station screen opens.

  1. Click Next.

The Installing Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being installed or upgraded.

When the selected features are installed or upgraded, the Install Wizard Completed dialog box opens.

  1. Click Finish to leave the Management Station installation.

Custom Modify

  1. Click the Start button, point to Settings® Control Panel.

  2. Double-click Add/Remove Programs.

  3. Click Dell OpenManage Management Station and click Change.

The Welcome to the Install Wizard for Dell OpenManage Management Station dialog box opens.

  1. Click Next.

The Program Maintenance dialog box opens.

  1. Select the Modify option and click Next.

The Custom Setup dialog box opens.

  1. To select a specific Management Station software application, click the drop-down arrow beside the listed feature and select either to install the application or not to install it.

A selected feature has a hard drive icon next to it. A deselected feature has a red X next to it. By default, if the Prerequisite Checker finds software features with no supporting hardware, the checker deselects them.

  1. Click Next to accept the selected software features for installation.

The Ready to Modify the Program dialog box opens.

  1. Click Install to install the selected software features.

The Installing Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being installed.

When the selected features are installed, the Install Wizard Completed dialog box opens.

  1. Click Finish to leave the Management Station installation.

Custom Repair

  1. Click the Start button, point to Settings® Control Panel.

  2. Double-click Add/Remove Programs.

  3. Click Dell OpenManage Management Station and click Change.

The Welcome to the Install Wizard for Dell OpenManage Management Station dialog box opens.

  1. Click Next.

The Program Maintenance dialog box opens.

  1. Select the Repair option and click Next.

The Ready to Repair the Program dialog box opens.

  1. Click Install to install the selected software features.

The Installing Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being installed.

When the selected features are installed, the Install Wizard Completed dialog box opens.

  1. Click Finish to leave the Management Station installation.

System Recovery on Failed Installation

If a software installation utility encounters a fatal error during setup, your system may become unstable. To address this problem, Dell OpenManage installers provide the ability to roll back, or return, the system to its fully-working condition prior to the failed installation.

The Windows Installer service provides Dell OpenManage installers the ability to roll back by maintaining an undo operation for every operation that it performs during an installation, uninstallation, or any other configuration change. If some aspect of the installation fails during an installation session, the Windows Installer service can precisely return the system to its previous state. This feature includes restoration of deleted or overwritten files, registry keys, and other resources. Files that are deleted or overwritten during the course of an installation or removal are temporarily saved to a backup location, so they can be restored if necessary. After an installation finishes successfully, all temporary backup files are deleted.

An installation cannot be rolled back once it has successfully completed. A transacted installation is intended as a safety net that protects the system during a given installation session. If you want to remove an installed application, for example, you should uninstall that application.

When upgrading from Dell OpenManage software version 4.3 to version 5.x, an error will roll back the system to its previous state.

NOTE: Installations, uninstallations, and upgrades canceled by the administrator during installer cleanup or after the installation transaction is completed will not be rolled back.

Performing an Unattended Installation of Management Station Software

The Dell Systems Management Consoles CD features a Typical Setup option and a Custom Setup option for the unattended installation procedure.

Unattended installation allows you to install Management Station Software simultaneously on multiple systems. You can perform an unattended installation by creating an unattended installation package that contains all of the necessary Management Station files. The unattended installation option also provides several features that enable you to configure, verify, and view information about unattended installations.

The unattended installation package is distributed to the remote systems using a software distribution tool from an independent software vendor (ISV). When the package is distributed, the installation script installs the software.

Unattended Installation Features

Unattended installation provides the following features:

Creating and Distributing the Typical Unattended Installation Package

The Typical Setup unattended installation option uses the Dell Systems Management Consoles CD as the unattended installation package. The msiexec.exe /i MgmtSt.msi /qb command accesses the Dell Systems Management Consoles CD to accept the software license agreement and install all required Management Station software products on selected remote systems. The msiexec.exe /i MgmtSt.msi /qb command installs Management Station software on each remote system, based on the system's hardware and software configuration.

You can make the Dell Systems Management Consoles CD image available to the remote system either by distributing the entire contents of the CD, or by mapping a drive from the target system to the location of the CD image.

Mapping a Drive to Act as the Typical Unattended Installation Package

To map a drive to act as the Typical unattended installation package, do the following:

  1. Share an image of the Dell Systems Management Consoles CD with each remote system on which you want to install Management Station.

You can accomplish this task by directly sharing the CD or by copying the entire CD to a drive and sharing the copy.

  1. Create a script that maps a drive from the remote systems to the shared drive described in step 1. This script should execute the following command after you have mapped the drive:

msiexec.exe /i Mapped Drive\windows\ManagementStation\MgmtSt.msi /qb

  1. Configure your ISV distribution software to distribute and execute the script created in step 2.

  2. Distribute this script to the target systems by using your ISV software distribution tools.

The msiexec.exe /i Mapped Drive\windows\ManagementStation\MgmtSt.msi /qb command then installs Management Station on each remote system.

NOTE: IT Assistant requires a supported database to be installed before IT Assistant can be installed. See CD drive:\Windows\ManagementStation\support database to find the sample batch file and the necessary utilities.

Distributing the Entire CD as the Typical Unattended Installation Package

To distribute the entire CD as the Typical unattended installation package, do the following:

  1. Distribute the entire image of the Dell Systems Management Consoles CD to your target systems.

  2. Configure your ISV distribution software to execute the msiexec.exe /i CD Drive\windows\ManagementStation\MgmtSt.msi /qb command from the Dell Systems Management Consoles CD image.

The msiexec.exe /i CD Drive\windows\ManagementStation\MgmtSt.msi /qb command executes from the CD to install Management Station on each remote system.

Creating and Distributing Custom Unattended Installation Packages

To create a custom unattended installation package for distribution, simply copy the windows directory from the CD onto the system's hard drive.

Create a batch script that will execute the installation using the Windows Installer Engine (msiexec.exe). For example:

msiexec.exe /i MgmtSt.msi ADDLOCAL=ITA,RACMS,ADS /qb

NOTE: For a customized unattended installation, each required feature must be included as a command line interface (CLI) parameter for it to be installed.

Also, put the batch script in the windows directory on the system hard drive.

See "Customization Parameters" for additional details and available feature identification.

Distributing Custom Unattended Installation Packages

NOTE: The MgmtSt.msi installation package for Management Station used in the Custom Setup unattended installation as described in the previous section is located in the \windows\ManagementStation directory.
  1. Configure your ISV distribution software to execute the batch script once your installation package has been distributed.

  2. Use your ISV distribution software to distribute the custom unattended installation package to the remote systems.

The following command executes from the script to install Management Station, along with specified features, on each remote system:

msiexec.exe /i System Drive\windows\ManagementStation\MgmtSt.msi ADDLOCAL=ITA,RACMS,ADS /qb

Specifying Log File Locations

Run the following command to perform an unattended installation while specifying the log file location:

msiexec.exe /i MgmtSt.msi /l*v "C:\openmanage\logs\MgmtSt.log"

Optional Command Line Settings

Table 5-1 shows the optional command line settings available for the msiexec.exe. Type the optional settings on the command line after msiexec.exe with a space between each setting.

NOTE: See support.microsoft.com for full details of all the Microsoft Windows Installer command line switches.

Table 5-1. Command Line Settings for MSI Installer 

Setting

Result

/i <Package|Product Code>

Installs or configures a product.

/i MgmtSt.msi – This command installs the Server Administrator software.

/x <Package|Product Code>

 

Uninstalls a product.

/x MgmtSt.msi – This command uninstalls the Server Administrator software.

/q[n|b|r|f]

Sets the User Interface (UI) level.

/q or /qn – no UI. This option is used for silent and unattended installation.
/qb – basic UI. This option is used for unattended but not silent installation.
/qr – reduced UI. This option is used for unattended installation while displaying a modal dialog box showing install progress.
/qf – full UI. This option is used for standard attended installation.

/f[p|o|e|d|c|a|u|m|s|v]
<Package|ProductCode>

Repairs a product.

/fp – This option reinstalls a product only if a file is missing.

/fo – This option reinstalls a product if a file is missing or if an older version of a file is installed.

/fe – This option reinstalls a product if a file is missing or an equal or older version of a file is installed.

/fd – This option reinstalls a product if a file is missing or a different version of a file is installed.

/fc – This option reinstalls a product if a file is missing or the stored checksum value does not match the calculated value.

/fa – This option forces all files to be reinstalled.

/fu – This option rewrites all required user-specific registry entries.

/fm – This option rewrites all required system-specific registry entries.

/fs – This option overwrites all existing shortcuts.

/fv – This option runs from the source and re-caches the local package. Do not use the /fv reinstall option for the first installation of an application or feature.

INSTALLDIR=<path>

This command installs a product to a specific location. If you specify an installation directory with this switch, it must be created manually prior to executing the CLI install commands or they will fail with no error or message as to why they failed.

/i MgmtSt.msi INSTALLDIR=c:\OpenManage /qn – This command installs a product to a specific location using c:\OpenManage as the install location.

An example command with MSI is msiexec.exe /i MgmtSt.msi /qn. This command installs Management Station features on each remote system, based on the systems' hardware and software configuration, silently and without asking for prompts.

Uninstalling Management Station Software

You can uninstall Management Station software features by using the Dell Systems Management Consoles CD or your operating system. Additionally, you can simultaneously perform an unattended uninstallation on multiple systems.

Uninstall Management Station Software Using the Dell Systems Management Consoles CD

To uninstall the Management Station software using the Dell Systems Management Consoles CD, do the following:

  1. Insert the Dell Systems Management Consoles CD into your system's CD drive.

If the CD does not automatically start the setup program, go to your system's desktop, double-click My Computer, double-click the CD drive icon, double-click the windows folder and double-click the setup.exe file.

The Dell OpenManage Management Station Prerequisite Status screen opens and runs the prerequisite checks for the Management Station. Prerequisite Status displays any relevant informational, warning, or error messages.

  1. Click the Install, Modify, Repair or Remove Management Station option.

The Welcome to the Install Wizard for Dell OpenManage Management Station screen opens.

  1. Click Next.

The Program Maintenance dialog box opens. This dialog allows you to modify, repair, or remove the program.

  1. Select the Remove option and click Next.

The Remove the Program dialog box opens.

  1. Click Remove.

The Uninstalling Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being uninstalled.

When the selected features are uninstalled, the Install Wizard Completed dialog box opens.

  1. Click Finish to exit the Management Station uninstallation.

All Management Station features will be uninstalled.

Uninstalling Management Station Software Features Using the Microsoft Windows Operating System

To uninstall the Management Station software features using Windows, do the following:

  1. Click the Start button and point to Settings® Control Panel.

  2. Double-click Add/Remove Programs.

  3. Click Dell OpenManage Management Station and click Remove.
    The Add or Remove Programs question box opens.

  4. Click Yes to confirm uninstallation of Management Station.

The Uninstall Summary screen opens. Messages provide the status and progress of the software features being uninstalled.

All Management Station features will be uninstalled.

Performing an Unattended Uninstallation of Management Station Software

The Dell Systems Management Consoles CD features a procedure for the unattended uninstallation of the Management Station software.

Unattended uninstallation enables you to uninstall Management Station software simultaneously from multiple systems. The unattended uninstallation package is distributed to the remote systems using a software distribution tool from an ISV. When the package is distributed, the uninstallation script executes to uninstall the software.

Distributing the Unattended Uninstallation Package

The Dell Systems Management Consoles CD is preconfigured to act as the unattended uninstallation package. To distribute the package to one or more systems, perform the following steps:

  1. Configure your ISV distribution software to execute the msiexec.exe /x CD Drive\windows\ManagementStation\MgmtSt.msi /qb command after the unattended uninstallation package has been distributed.

  2. Use your ISV distribution software to distribute the Typical unattended uninstallation package to the remote systems.

  3. The msiexec.exe /x CD Drive\windows\ManagementStation\MgmtSt.msi /qb command executes to uninstall IT Assistant and other management station software on each remote system.

Unattended Uninstall Command Line Settings

Table 5-1 shows the unattended uninstallation command line settings available for unattended uninstallation. Type the optional settings on the command line after
msiexec.exe /x MgmtSt.msi with a space between each setting.

For example, running msiexec.exe /x MgmtSt.msi /qb runs the unattended uninstallation and displays the unattended installation status while it is running.

Running msiexec.exe /x MgmtSt.msi /qn runs the unattended uninstallation, but silently (without status displays).

Customization Parameters

The ADDLOCAL, REINSTALL, and REMOVE CLI parameters provide a way to specify the exact software features to install, reinstall, or uninstall when running silently or unattended. With the customization parameters, you can selectively install, reinstall, or uninstall software features for different systems using the same unattended installation package. For example, you can choose to install IT Assistant, but not Remote Access Controller Management Station on a specific group of systems. You can also choose to uninstall one or multiple features on a specific group of systems.

Table 5-2. Feature IDs for the Management Station

Feature ID

Description

ADS

Active Directory Snap-in Utility

BMU

Baseboard Management Controller Management Utility

ITA

IT Assistant

RACMS

DRAC Tools

NOTE: You have to type the ADDLOCAL, REINSTALL, and REMOVE CLI parameters in upper case as they are case-sensitive.

You can include the ADDLOCAL customization parameter on the command line, and assign the feature ID (or IDs) of the software feature that you would like to install. An example is:

msiexec.exe /i MgmtSt.msi ADDLOCAL=ITA /qb

This command runs the installation for Management Station and installs only IT Assistant, in an unattended and verbose (with messages) mode.

You can include the REINSTALL customization parameter on the command line, and assign the feature ID (or IDs) of the software feature that you would like to reinstall. An example is

msiexec.exe /i MgmtSt.msi REINSTALL=RACMS /qb

This command runs the installation for only the Management Station and reinstalls Remote Access Controller Management Station, in an unattended and verbose mode.

The REMOVE customization parameter can be included on the command line and assigned the feature ID (or IDs) of the software feature that you would like to uninstall. An example is

msiexec.exe /i MgmtSt.msi REMOVE=RACMS /qb

This command runs only the installation for Management Station and uninstalls Remote Access Controller Management Station, in an unattended and verbose mode.

You can also choose to install, reinstall, and uninstall features with one execution of the msiexec.exe program. An example is

msiexec.exe /i MgmtSt.msi ADDLOCAL=ADS REINSTALL=ITA REMOVE=BMC /qb

This command runs the installation for Management Station and simultaneously installs Active Directory Snap-in Utility, reinstalls IT Assistant, and uninstalls the Baseboard Management Controller. This execution will be in an unattended and verbose mode.

NOTE: A Dell OpenManage Globally Unique Identifier (GUID) is 128 bits long. The product GUID uniquely identifies the application. In this case the product GUID for Dell OpenManage Management Station is {DA60872C-9147-4A6E-9AEF-95BAB5EF3A3B}.

Supported Management and Alerting Agents

With Dell OpenManage software, agent is a general term applied to the software features of systems management instrumentation. Degrees of support vary among agents. For example, IT Assistant automatically discovers, displays, receives alerts from, and can perform actions on the systems managed by Server Administrator, but IT Assistant can only receive alerts from certain storage device agents. See the Dell OpenManage IT Assistant User's Guide for a list of Agents supported by IT Assistant.

Upgrading IT Assistant After Migrating to Windows Server 2003

If a system with IT Assistant installed is migrated to Windows Server 2003, then upgraded to a more recent version of IT Assistant, a problem may occur due to encryption differences between Windows Server 2003 and earlier versions of Windows.

After an upgrade on a system that has been migrated to Windows Server 2003, systems configured with the CIM protocol might no longer be discovered. If this issue occurs, reset the password for the CIM user. In the IT Assistant user interface, go to Discovery and Monitoring, select Ranges and right-click Include Ranges. Click New Include Range to run the New Discovery Wizard, where you can specify the new CIM user name in the CIM Configuration window. See the IT Assistant online help for additional information.

Other Known Issues for Microsoft Installations


Installing, Upgrading, and Uninstalling Management Station Software on Systems Running Supported Red Hat Enterprise Linux and SUSE Linux Enterprise Server Operating Systems

Installing Management Station Software

Only the BMC and the RAC features of the Management Station suite of software can be used on a management station running Red Hat Enterprise Linux and SUSE Linux Enterprise Server.

To install the BMC Management Utility onto a management station, perform the following steps:

  1. Log on as root to the system where you want to install the Management Station features.

  2. If necessary, mount the Dell Systems Management Consoles CD to a desired location using the mount command or a similar command.

  3. Navigate to the /linux/bmc directory and install the BMC software using the rpm commands specific to the operating system:

To install the DRAC Tools feature, perform the following steps:

  1. Log on as root to the system where you want to install the Management Station features.

  2. If necessary, mount the CD to a desired location using the mount command or a similar command.

  3. Navigate to the /linux/rac directory and install the RAC software using the rpm -ivh *.rpm command.

Upgrading Management Station Software

To upgrade the BMC Management Utility onto a management station, perform the following steps:

  1. Log on as root to the system where you want to upgrade the Management Station features.

  2. If necessary, mount the Dell Systems Management Consoles CD to a desired location using the mount command or a similar command.

  3. Navigate to the /linux/bmc directory and upgrade the BMC software using the rpm commands specific to the operating system:

To upgrade the DRAC Tools feature, perform the following steps:

  1. Log on as root to the system where you want to upgrade the Management Station features.

  2. If necessary, mount the CD to a desired location using the mount command or a similar command.

  3. Navigate to the /linux/rac directory and upgrade the RAC software using the rpm -Uvh *.rpm command.

Uninstalling Management Station Software

To uninstall the BMC Management Utility onto a management station, perform the following steps:

  1. Log on as root to the system where you want to install the Management Station features.

  2. Use the rpm query command to determine which version of the BMC Management Utility is installed. Use the rpm -qa | grep osabmcutil command.

  3. Verify that is the version to be uninstalled, and if so, uninstall the feature by using the rpm -e `rpm -qa | grep osabmcutil` command.

To uninstall the DRAC Tools feature, perform the following steps:

  1. Log on as root to the system where you want to install the Management Station features.

  2. Use the rpm query command to determine which version of the DRAC Tools is installed. Use the rpm -qa | grep mgmtst-racadm command.

  3. Verify that is the version to be uninstalled, and if so, uninstall the feature by using the rpm -e `rpm -qa | grep mgmtst-racadm` command.


Back to Contents Page