Service request
From Ctwiki
List of request forms
Please use the links on this page in case you have a request for a service provided by the CT helpdesk.
The form will be sent to the TOPdesk service desk and will be handled as soon as possible. Preferably use these forms to submit your request.
Request Read this before you start Account Request a Nikhef user account WiFi Request a Wireless connection Only in case you can not use EduRoam! WiFi for guests Register guests for the wireless network at Nikhef Network Patch Request a network patch, eg. in case of changing rooms, adding or removing equipment. Backup/Restore Request backup/restore facilities Project Disk Request diskspace with backup for a project Data disk Request diskspace without backup for a project Quota Request diskquota Hardware Request hardware such as scanners etc. to be bought/installed Software Request software to be bought/installed
Request a Nikhef user account
A request for new computer account will only be handled if:
- sponsored by an owner of a Nikhef account with the status employee and
- the person is preregistered at the personnel department at Nikhef.
Default a new account will be set up for Linux login and mail services. Enabling MS-Windows login can be requested optionally. The expiration date for Nikhef employees with permanent or temporarily contracts is set by the personnel department. Guest accounts are valid for one year (+ one month) and can be extended when requested by the sponsor. If relevant, the office and phone number can be filled into the web form, however for Nikhef employees these numbers will be updated with the content of the database from the personnel department.
An account name must be conform the convention as demonstrated in this example. For Tom Jones the account name must be either tjones or tomj. Possible conflicts with existing accounts will be solved by the CT helpdesk, e.g by proposing tomjon or a similar combination.
Accounts should be connected to a primary group. The web form has most of the Nikhef groups predefined.
Once an account has been established, the helpdesk will contact the sponsor and the owner of the new account is requested to come to the helpdesk to change the initial password. If this is not possible another solution will be proposed.
Start the request for the new account here.
Request a Wireless connection
You do not need to register your wireless device in case you have access to Eduroam network. Have a look at the Wireless LAN page for the Eduroam configuration and authentication details.
In case you can not use Eduroam, registration of the MAC address of your device is required to get access to the WiFi network at Nikhef. Consult the Nikhef helpdesk in case you do not know where to find the MAC address of your device.
A Nikhef employee has to submit a request for a WiFi connection if you are visiting us as a guest.
See also: Wireless LAN.
