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Contents 1 Nikhef IT Helpdesk User Documentation. 1.1 Mail 1.2 User Authentication 1.3 Miscellaneous Services

Nikhef IT Helpdesk User Documentation.

NEWS			QUICK LINKS
January	Deployment new WiFi network (info)
November	Laptop backup service available		Computer User Forum CGO
September	New version Nikhef Travel web application available
September	Start project renewal wifi infrastructure at Nikhef
April/May	Deployment VOIP telephone system		self-service-desk	info
March/April	Upgrade network bandwidth to desktops and (wired) laptops		Change password	info
	Archive news announcements		webmail	info
POLICY			mailman lists	info
NL	Desktop / laptop connections to Nikhef network		SURFmailfilter	info
EN	Identity Management Policy and Practices		SURFspot	info
CONTACT US
	e-mail: helpdesk-at-nikhef.nl / phone ext. 2200 / Room: H132/H134		Service request
			account/wifi/patch/quota	etc

Mail

• Webmail
• SURFmailfilter
• Mail client settings
• Mailing lists
• FAQ Mail

User Authentication

• Single Sign On
• Change your password
• SURFfederatie

Miscellaneous Services

• Laptop backup service
• Nikhef Travel web application
• VOIP telefonie
• TOPdesk helpdesk ticket system
• Videoconferencing
• Backup and restore (under construction)
• Wireless LAN
• printer kiezen vanaf laptop (under construction)